FAQ’s2019-09-26T18:50:26+00:00

Questions? We’ve got answers.

Can’t find an answer? Call us at (212) 372-7160 or email contact@forshieldcleaning.com!

TABLE OF CONTENTS

General

What cleaning products do we use?

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your home, with a few exceptions.

We do not provide:

    • Vacuum
    • Conventional mop and bucket
    • Step stool
    • Toilet brush
    • Heavy-duty bathroom cleaner
    • Wood cleaner
    • Bleach
    • Stainless steel cleaner

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

Does someone need to be home when we clean?

Whether or not you’re at home during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

Is shield insured and bonded?

Shield is bonded and insured so you don’t have to worry about theft or a cleaner getting hurt in your place.

Cancellation

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.

Home Cleaning

What if I just had renovation work done?

We provide a customized post-construction clean for these types of situations. Please contact us at (212) 372-7160 or email to contact@forshieldcleaning.com coordinate this and receive pricing information.

Office Cleaning

Why get your office cleaned?

A clean workspace can reduce the likelihood of employees getting sick, allowing your business to be more productive (and more profitable). A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

Commercial Cleaning

Do you clean during or after business hours?

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.

Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Shield Cleaning will coordinate all necessary documentation with your building manager.

Billing

How do I Pay for my clean?

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments. Tips may be given in cash form (optional).

What is your cancellation policy?

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans, a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.