FAQ’s2018-11-10T00:31:37+00:00

Questions? We’ve got answers.

Can’t find an answer? Call us at (212) 372-7160 or email contact@forshieldcleaning.com!

TABLE OF CONTENTS

General

What products do we use?

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.

We do not provide:

    • Vacuum
    • Conventional mop and bucket
    • Step stool
    • Toilet brush or
  • Heavy-duty bathroom cleaner
  • Wood cleaner
  • Bleach or
  • Stainless steel cleaner

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

Does someone need to be home?

Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

Is shield insured and bonded?

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.

Residential

What if I just had renovation work done?

We provide a customized post-construction clean for these types of situations. Please contact us at (212) 372-7160 or email to contact@forshieldcleaning.com coordinate this and receive pricing information.

Office

Why get your office cleaned?

We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable).

A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

Commercial

Do you clean during or after business hours?

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.

Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Shield Cleaning will coordinate all necessary documentation with your building manager.

Billing

How do I Pay for my clean?

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments. Tips may be given in cash form (optional).

What is your cancellation policy?

We assess a $50 cancellation fee to appointments not cancelled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans, a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not cancelled by 3PM EST the day before the appointment.